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ML
Michele L

1 reviews | Active since Aug 2013

22 Jun 2020, 14:58

Just plain fed up that cancelling a credit card is so difficult!

When I app**** for my discovery credit card it was linked to my FNB account. I have never been asked if I want to move to Discovery bank or have I signed anything to say I would like to move. A month ago I saw my Discovery credit card had been removed from my FNB profile and I contacted Discovery Card and Bank to cancel my card via email and phone. I go told I would be contacted within 48 hours by the cancellation department. Still waiting. I have followed up numerous times to be given a reference number and be told my query has been escalated. When I called today a very helpful consultant, Ayanda, told me all the escalated cases have been closed and she has logged a new query as this is all she can do. I have now received an sms with further charges on my account when I asked to have it CANCELLED a MONTH AGO. I am now fed up!!! I want this credit card cancelled by COB TODAY!!!!

0
Replies (3)
ML
Michele L's update26 Jun 2020, 10:45
Reviewer Update
It's now another 4 days and still I have not been contacted via email or phone. I sincerely hope that I am not being charged fees on a card I have been trying to cancel for a month now!!!!
ML
Michele L's update26 Jun 2020, 12:25
Reviewer Update
Good day

Not sure what email address you are using but I have not received any email. Please confirm the email address. What amount is outstanding as I have not used the card and have been waiting for this to be cancelled for a month now and I am not paying fees for your late responses.

Thanks
Michele
ML
Michele L's update29 Jun 2020, 17:52
Reviewer Update
I requested the account to be closed on the 26th May. Discovery Bank has taken a month to do absolutely nothing and I have had to try and phone and email several times to be told that my query has been escalated. Then last week I got told all escalated queries have been closed and no reason given. I then found out for some strange reason you were sending correspondence to an email address I have not used in 15 years but you however have the correct email address for my monthly statement. I am quite happy to pay the outstanding amount up until the 13th June but as for the fact that you, Discovery Bank have given me the run around to close this account and can't even pick up the phone, to phone your client of close on 15 years and now want to charge me additional fees, I find this a disgusting way to treat a long time customer who has never defaulted on any payment. I would like this resolved tomorrow.