Just how much mental torment must one person bear?

I took up your offer to change the status of my Credit Card from Gold to Platinum. The Couirer messed me around something terrible and belittled me in from of my Management. I have phoned in twice and emailed you thrice to tell you that i rather just stay on Gold thank you due to your Courier but still the Courier is phoning me daily - like you are going to FORCE me to take the card. When i tried to phone in to cancel nobody wanted to help me. Just how much mental torment must one person bear from a bank? Suggest :: update your records firstly, actually ANSWER emails, be helpful when people phone in and last but not least, STOP using this useless Courier Service. I will stay on Gold JUST because of their Driver thank you