Just fix the problem

My Discovery money rewards tier was downgraded overnight. All of a sudden no points are allocated to my property and fixed assets score. I reported this to a call center agent a week ago and she said it would be escalated and it usually takes 2 days to action. I am still waiting for a resolution on this matter. It is a shame that one attempts to follow official channels to resolve issues with a service provider and nothing gets done and then have to COMPLAIN about it publicly.