Just because you can be a FSP doesn't mean you should

What a horrible experience. I can truly say I'm disgusted at the level of service and the lack of information regarding your banking practices.

In an attempt to withdraw funds from my Notice Savings account with Discovery Bank, I was told by a representative that the request had to go through to their product department as she was not able to process this for me. I then followed by asking what the fees would be too if I were to opt-in for early withdrawal upon which she said she was in no capacity to provide that feedback either and would need to clarify with the relevant department. I was instructed at this point that I would be contacted by said department.

Having received no feedback whatsoever, not even a follow-up email, I contacted them back again. The new presentative, ever-so-helpful, was also a complete waste of my time and money. I specifically requested that she call me back as I've made numerous calls and this is at the point where my airtime is being wasted. Needless to say, the callback never occurred.

Attempt 3, I spoke a representative called Terance (***) also requesting that he call me back so I can resolve this issue.

All I want is my MONEY!