Joke of a bank

Don't trust this so-called bank with a single cent of your money. Just utter chaos.

1. I had a Discovery card via FNB before the Discovery Bank launched. Firstly they called me almost every week to migrate me to the new bank, and I went through a whole process of migrating, but then all of a sudden the app stopped working and apparently the migration never went through. Differet consultants kept calling me repeatedly as if I was a new client.

2. At some point when I was trying to make a Discovery Miles payment in a shop, I couldn't get access to the miles via the app. Was in a queue with Discovery's customer abuse center for 45 minutes until I gave up. Days later when I followed up, I was tossed back and forth between the Discovery Bank and Discovery Vitality to resolve the issue.

3. I have now tried to close my account/card since end of June but nothing happens and I keep calling and it gets escalated but no one ever calls me back. I have since been charged two monthly account fees. A week or so ago, I was promised that the account would be closed within 24h but that obviously never happened.

These are the people you are supposed to trust with your money? Never...