CL
Clive L
1 reviews | Active since Nov 2009
01 Feb 2016, 09:04
Its your money, we'll spend it for you!!!!
Long story short. Authorised a R1200 payment at Avis at OR Tambo yesterday. The R1200 transaction went through, no problem. An additional transaction also went through form Avis, for R3000-00 odd. The counter assistant made a mistake...apparently. How is it possible that a third party is able to put through an additional transaction on MY credit card, WITHOUT my permission??? I put my pin on the credit card machine for R1200. I know. I checked. I also have a confirmation slip for that transaction. I DID NOT AUTHORISE THE SECOND TRANSACTION!!!!!. Explanation please. Quickly!!! Or I am taking this to the banking ombudsman!!!!TODAY!!!!
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Discovery Bank's replyOfficial
01 Feb 2016, 13:19Hello clivel,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, both you and us (as your service provider) have safeguarded your information and account.
As you mentioned, you have taken up this complaint with the merchant and their senior management team for investigation on their payment system.
We wish you all the best in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, both you and us (as your service provider) have safeguarded your information and account.
As you mentioned, you have taken up this complaint with the merchant and their senior management team for investigation on their payment system.
We wish you all the best in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply01 Feb 2016, 13:19
Official
Hello clivel,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, both you and us (as your service provider) have safeguarded your information and account.
As you mentioned, you have taken up this complaint with the merchant and their senior management team for investigation on their payment system.
We wish you all the best in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, both you and us (as your service provider) have safeguarded your information and account.
As you mentioned, you have taken up this complaint with the merchant and their senior management team for investigation on their payment system.
We wish you all the best in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za