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vick M
1 reviews | Active since Nov 2009
08 May 2025, 10:49
It's impossible to communicate with Discovery Bank via email (there is no email address for general enquiries) or via whatsapp (they don't have a number available)
It's impossible to communicate with Discovery Bank via email (there is no email address for general enquiries) or via whatsapp (they don't have a number available). All communication must happened telephonically ! Hello - do they know that we're in 2025 AD, not BC ?!?!
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
08 May 2025, 11:12Hi Vick,
We apologize for the inconvenience caused. We are however available to assist you on our social media platforms. That would be either Instagram, Facebook, HelloPeter or X.
Kindly advise how we can be of assistance to you today?
Best Regards
Marusha
We apologize for the inconvenience caused. We are however available to assist you on our social media platforms. That would be either Instagram, Facebook, HelloPeter or X.
Kindly advise how we can be of assistance to you today?
Best Regards
Marusha
Discovery Bank's reply08 May 2025, 11:12
Official
Hi Vick,
We apologize for the inconvenience caused. We are however available to assist you on our social media platforms. That would be either Instagram, Facebook, HelloPeter or X.
Kindly advise how we can be of assistance to you today?
Best Regards
Marusha
We apologize for the inconvenience caused. We are however available to assist you on our social media platforms. That would be either Instagram, Facebook, HelloPeter or X.
Kindly advise how we can be of assistance to you today?
Best Regards
Marusha
vM
vick M's updateReviewer Update
08 May 2025, 14:08Hi Marusha
Are you aware that Discovery Bank is the only bank in South Africa that does not have an email address for general enquiries ? You only have an email address for complaints, which is pointless, because nobody gets back to you !
I've just been to Discovery bank Facebook platform, and it serves no purpose - there are only customer complaints, with no resolutions, so I'm not sure what assistance I can get on Facebook ?
Therefore your only assistance can be by providing your email address.
Are you aware that Discovery Bank is the only bank in South Africa that does not have an email address for general enquiries ? You only have an email address for complaints, which is pointless, because nobody gets back to you !
I've just been to Discovery bank Facebook platform, and it serves no purpose - there are only customer complaints, with no resolutions, so I'm not sure what assistance I can get on Facebook ?
Therefore your only assistance can be by providing your email address.
vM
vick M's update08 May 2025, 14:08
Reviewer Update
Hi Marusha
Are you aware that Discovery Bank is the only bank in South Africa that does not have an email address for general enquiries ? You only have an email address for complaints, which is pointless, because nobody gets back to you !
I've just been to Discovery bank Facebook platform, and it serves no purpose - there are only customer complaints, with no resolutions, so I'm not sure what assistance I can get on Facebook ?
Therefore your only assistance can be by providing your email address.
Are you aware that Discovery Bank is the only bank in South Africa that does not have an email address for general enquiries ? You only have an email address for complaints, which is pointless, because nobody gets back to you !
I've just been to Discovery bank Facebook platform, and it serves no purpose - there are only customer complaints, with no resolutions, so I'm not sure what assistance I can get on Facebook ?
Therefore your only assistance can be by providing your email address.
Discovery Bank's replyOfficial
08 May 2025, 14:51Thank you for your response Vick.
I understand this may not be ideal for you. However, these are all the only available channels for communication at the moment.
Would you mind sharing your complaint reference number so we can escalate the case with the team and have someone contact you directly?
Unfortunately, we cannot provide you with email addresses of any staff members.
I understand this may not be ideal for you. However, these are all the only available channels for communication at the moment.
Would you mind sharing your complaint reference number so we can escalate the case with the team and have someone contact you directly?
Unfortunately, we cannot provide you with email addresses of any staff members.
Discovery Bank's reply08 May 2025, 14:51
Official
Thank you for your response Vick.
I understand this may not be ideal for you. However, these are all the only available channels for communication at the moment.
Would you mind sharing your complaint reference number so we can escalate the case with the team and have someone contact you directly?
Unfortunately, we cannot provide you with email addresses of any staff members.
I understand this may not be ideal for you. However, these are all the only available channels for communication at the moment.
Would you mind sharing your complaint reference number so we can escalate the case with the team and have someone contact you directly?
Unfortunately, we cannot provide you with email addresses of any staff members.
vM
vick M's updateReviewer Update
03 Jun 2025, 16:49I do not have a complaint reference number, for that exact reason - how do I log a complaint via email, if you do not provide an email address ?!?!
vM
vick M's update03 Jun 2025, 16:49
Reviewer Update
I do not have a complaint reference number, for that exact reason - how do I log a complaint via email, if you do not provide an email address ?!?!