Issues with logged ***** case

On Thursday evening 4th of April I had an un-authorized amount of money go off my bank account, I immediately contacted their 24 ***** department had the card cancelled and ordered a new card the representative who I spoke to advised that I would receive my money back the following morning being Friday 05 April 2024 I verified this three times with the agent, I phoned on Friday 05 April 2024 to find out when I would receive my money back to only be told that there would be an investigation which would take up to 10 days

I Was not informed of the processes of the fact that there would be an investigation when I first reported the money being taken

I have since struggled to get any correct info out of Discovery I have had three different stories from we are waiting on Visa to refund the money to we waiting on the report from IT To being told you compromised your information in less than 10 seconds by a the investigator who could not provide me with any proof and was not polite at all

When I did eventually speak to the investigator she blatantly accused me of compromising my own information and that this was my fault and that I would not be getting my money back, I clarified multiple times that I did not approve any transactions that I was not aware of

I have received nothing but a run around, I finally got through to a manager Johannes on 15 April 2024 who advised that he would review the call from when I reported The ***** claim to them with regards to me receiving my money back the next day and not being told about their processes and promised to come back before close of business on 15 April 2024 this did not happen and 16 April 2024 I have left numerous messages for Johannes to contact me and that still has not happened, I was told today by a representative that I would only a have definitive answer by the end of the week and that someone would contact me

To date the only time I get any feedback is if I contact Discovery Directly

I am highly disappointed with the treatment I have received through-out this entire ordeal