MM
Malibe M
1 reviews | Active since Jun 2018
04 Jul 2022, 06:16
Issues not resolved my forex payment is pending.
Infuriated and disgusted about the way discovery bank is handling my forex withdrawal. The bank is unable to process the payment it’s just hanging there the call center agents keeps on escalating the matter but it doesn’t get resolved. The money transferred can be seen but it says pending. After the query is resolved I’m closing the account not a bank I want to deal with.
Helpful (0)
Replies (26)0
Replies (26)
Discovery Bank's replyOfficial
04 Jul 2022, 11:23Hi Malibe
Thanks for reaching out to us.
Our team has confirmed that we will be returning these funds due to currency mismatch.
Regards
Girshwin
Thanks for reaching out to us.
Our team has confirmed that we will be returning these funds due to currency mismatch.
Regards
Girshwin
Discovery Bank's reply04 Jul 2022, 11:23
Official
Hi Malibe
Thanks for reaching out to us.
Our team has confirmed that we will be returning these funds due to currency mismatch.
Regards
Girshwin
Thanks for reaching out to us.
Our team has confirmed that we will be returning these funds due to currency mismatch.
Regards
Girshwin
MM
Malibe M's updateReviewer Update
04 Jul 2022, 15:16Please advice as to when will the finds be returned?
MM
Malibe M's update04 Jul 2022, 15:16
Reviewer Update
Please advice as to when will the finds be returned?
Discovery Bank's replyOfficial
05 Jul 2022, 08:00Hi Malibe
I will check on the time period for this.
Regards
Girshwin
I will check on the time period for this.
Regards
Girshwin
Discovery Bank's reply05 Jul 2022, 08:00
Official
Hi Malibe
I will check on the time period for this.
Regards
Girshwin
I will check on the time period for this.
Regards
Girshwin
MM
Malibe M's updateReviewer Update
05 Jul 2022, 08:15Good morning Girshewin
Kindly make sure that the next time you respond don’t respond for the sake of response. I’m not sure if you guys were not trained on how to deal with a complaint in a public platform. Respond with the full information. The way your response is even so **** you didn’t even check my profile that’s how much you want to get this over and done with. I thought that discovery is a bad bank but that was before you responded. Your infuriating
Kindly make sure that the next time you respond don’t respond for the sake of response. I’m not sure if you guys were not trained on how to deal with a complaint in a public platform. Respond with the full information. The way your response is even so **** you didn’t even check my profile that’s how much you want to get this over and done with. I thought that discovery is a bad bank but that was before you responded. Your infuriating
MM
Malibe M's update05 Jul 2022, 08:15
Reviewer Update
Good morning Girshewin
Kindly make sure that the next time you respond don’t respond for the sake of response. I’m not sure if you guys were not trained on how to deal with a complaint in a public platform. Respond with the full information. The way your response is even so **** you didn’t even check my profile that’s how much you want to get this over and done with. I thought that discovery is a bad bank but that was before you responded. Your infuriating
Kindly make sure that the next time you respond don’t respond for the sake of response. I’m not sure if you guys were not trained on how to deal with a complaint in a public platform. Respond with the full information. The way your response is even so **** you didn’t even check my profile that’s how much you want to get this over and done with. I thought that discovery is a bad bank but that was before you responded. Your infuriating
Discovery Bank's replyOfficial
05 Jul 2022, 08:28Hi Malibe
I am so sorry you feel that way.
I have all information regarding this query from the information you had submitted when logging this complaint.
Should you like to follow up on this, your reference is ***.
I have followed up with the individual dealing with this case, and will provide you with feedback as soon as i have a response.
Regards
Girshwin
I am so sorry you feel that way.
I have all information regarding this query from the information you had submitted when logging this complaint.
Should you like to follow up on this, your reference is ***.
I have followed up with the individual dealing with this case, and will provide you with feedback as soon as i have a response.
Regards
Girshwin
Discovery Bank's reply05 Jul 2022, 08:28
Official
Hi Malibe
I am so sorry you feel that way.
I have all information regarding this query from the information you had submitted when logging this complaint.
Should you like to follow up on this, your reference is ***.
I have followed up with the individual dealing with this case, and will provide you with feedback as soon as i have a response.
Regards
Girshwin
I am so sorry you feel that way.
I have all information regarding this query from the information you had submitted when logging this complaint.
Should you like to follow up on this, your reference is ***.
I have followed up with the individual dealing with this case, and will provide you with feedback as soon as i have a response.
Regards
Girshwin
MM
Malibe M's updateReviewer Update
07 Jul 2022, 06:45Good morning
Yesterday the funds were no longer showing on my side. However it’s not reflecting in my skrill account, how is it possible as when you deposit from discovery to skrill the payment becomes available immediately. If you say that the funds were reversed kindly send me the proof that it was sent back to which account.
Also advice on how to close my account once the matter has been put to bed.
Yesterday the funds were no longer showing on my side. However it’s not reflecting in my skrill account, how is it possible as when you deposit from discovery to skrill the payment becomes available immediately. If you say that the funds were reversed kindly send me the proof that it was sent back to which account.
Also advice on how to close my account once the matter has been put to bed.
MM
Malibe M's update07 Jul 2022, 06:45
Reviewer Update
Good morning
Yesterday the funds were no longer showing on my side. However it’s not reflecting in my skrill account, how is it possible as when you deposit from discovery to skrill the payment becomes available immediately. If you say that the funds were reversed kindly send me the proof that it was sent back to which account.
Also advice on how to close my account once the matter has been put to bed.
Yesterday the funds were no longer showing on my side. However it’s not reflecting in my skrill account, how is it possible as when you deposit from discovery to skrill the payment becomes available immediately. If you say that the funds were reversed kindly send me the proof that it was sent back to which account.
Also advice on how to close my account once the matter has been put to bed.
Discovery Bank's replyOfficial
07 Jul 2022, 08:16Hi Malibe
I will see if our payments team will be able to provide you with this information.
Should you like to close your account, I can log this request on your behalf, simply advise which account would you like closed?
Regards
Girshwin
I will see if our payments team will be able to provide you with this information.
Should you like to close your account, I can log this request on your behalf, simply advise which account would you like closed?
Regards
Girshwin
Discovery Bank's reply07 Jul 2022, 08:16
Official
Hi Malibe
I will see if our payments team will be able to provide you with this information.
Should you like to close your account, I can log this request on your behalf, simply advise which account would you like closed?
Regards
Girshwin
I will see if our payments team will be able to provide you with this information.
Should you like to close your account, I can log this request on your behalf, simply advise which account would you like closed?
Regards
Girshwin
MM
Malibe M's updateReviewer Update
07 Jul 2022, 08:48I have managed to call the call center to get my account closed. The agent logged a query and provided me with a reference number.
Please do check with the payment department to see what the time frame after payment has been rejected as now I’m starting to panic because it’s been 2 weeks the money has been on limbo.
Please do check with the payment department to see what the time frame after payment has been rejected as now I’m starting to panic because it’s been 2 weeks the money has been on limbo.
MM
Malibe M's update07 Jul 2022, 08:48
Reviewer Update
I have managed to call the call center to get my account closed. The agent logged a query and provided me with a reference number.
Please do check with the payment department to see what the time frame after payment has been rejected as now I’m starting to panic because it’s been 2 weeks the money has been on limbo.
Please do check with the payment department to see what the time frame after payment has been rejected as now I’m starting to panic because it’s been 2 weeks the money has been on limbo.
Discovery Bank's replyOfficial
07 Jul 2022, 08:51I will do Malibe
I do apologise for the inconvenience.
Kind regards
Girshwin
I do apologise for the inconvenience.
Kind regards
Girshwin
Discovery Bank's reply07 Jul 2022, 08:51
Official
I will do Malibe
I do apologise for the inconvenience.
Kind regards
Girshwin
I do apologise for the inconvenience.
Kind regards
Girshwin
MM
Malibe M's updateReviewer Update
07 Jul 2022, 08:53Thank you I will await for your response
MM
Malibe M's update07 Jul 2022, 08:53
Reviewer Update
Thank you I will await for your response
Discovery Bank's replyOfficial
07 Jul 2022, 14:00Hi Malibe
The payments team has confirmed that the funds were returned yesterday.
A letter will be sent to you shortly to confirm this.
Regards
Girshwin
The payments team has confirmed that the funds were returned yesterday.
A letter will be sent to you shortly to confirm this.
Regards
Girshwin
Discovery Bank's reply07 Jul 2022, 14:00
Official
Hi Malibe
The payments team has confirmed that the funds were returned yesterday.
A letter will be sent to you shortly to confirm this.
Regards
Girshwin
The payments team has confirmed that the funds were returned yesterday.
A letter will be sent to you shortly to confirm this.
Regards
Girshwin
MM
Malibe M's updateReviewer Update
07 Jul 2022, 14:13Thank you I will let you know once received.
MM
Malibe M's update07 Jul 2022, 14:13
Reviewer Update
Thank you I will let you know once received.
Discovery Bank's replyOfficial
07 Jul 2022, 14:32Hi Malibe
Our letters team has confirmed that the letter has been sent.
Regards
Girshwin
Our letters team has confirmed that the letter has been sent.
Regards
Girshwin
Discovery Bank's reply07 Jul 2022, 14:32
Official
Hi Malibe
Our letters team has confirmed that the letter has been sent.
Regards
Girshwin
Our letters team has confirmed that the letter has been sent.
Regards
Girshwin
MM
Malibe M's updateReviewer Update
08 Jul 2022, 06:05Good morning letter received however the funds are still not on the account used to send. Truth be told you have failed as a bank check the number of complaints you have in a day. You have inconvenienced me in a bigger way possible. Please don’t bother responding as there is nothing you can possibly say as the only thing o want is my money.
MM
Malibe M's update08 Jul 2022, 06:05
Reviewer Update
Good morning letter received however the funds are still not on the account used to send. Truth be told you have failed as a bank check the number of complaints you have in a day. You have inconvenienced me in a bigger way possible. Please don’t bother responding as there is nothing you can possibly say as the only thing o want is my money.
Discovery Bank's replyOfficial
08 Jul 2022, 10:52So sorry for the inconvenience Malibe
Please check with Skrill on the refund as we have confirmed that the finds were returned as per letter sent to you.
Regards
Girshwin
Please check with Skrill on the refund as we have confirmed that the finds were returned as per letter sent to you.
Regards
Girshwin
Discovery Bank's reply08 Jul 2022, 10:52
Official
So sorry for the inconvenience Malibe
Please check with Skrill on the refund as we have confirmed that the finds were returned as per letter sent to you.
Regards
Girshwin
Please check with Skrill on the refund as we have confirmed that the finds were returned as per letter sent to you.
Regards
Girshwin
Discovery Bank's replyOfficial
20 Jul 2022, 08:42Hi Malibe
Please send the proof of refund to Skrill, to have them investigate this refund on their end.
Regards
Girshwin
Please send the proof of refund to Skrill, to have them investigate this refund on their end.
Regards
Girshwin
Discovery Bank's reply20 Jul 2022, 08:42
Official
Hi Malibe
Please send the proof of refund to Skrill, to have them investigate this refund on their end.
Regards
Girshwin
Please send the proof of refund to Skrill, to have them investigate this refund on their end.
Regards
Girshwin
MM
Malibe M's updateReviewer Update
20 Jul 2022, 08:43The proof was attached.
MM
Malibe M's update20 Jul 2022, 08:43
Reviewer Update
The proof was attached.
Discovery Bank's replyOfficial
20 Jul 2022, 09:06I will confirm with the payments regarding this refund however, once the funds have been refunded, there is not much we can do as the funds are no longer in our account.
Regards
Girshwin
Regards
Girshwin
Discovery Bank's reply20 Jul 2022, 09:06
Official
I will confirm with the payments regarding this refund however, once the funds have been refunded, there is not much we can do as the funds are no longer in our account.
Regards
Girshwin
Regards
Girshwin
MM
Malibe M's updateReviewer Update
20 Jul 2022, 09:10How long will it take for you to verify with the other department?
MM
Malibe M's update20 Jul 2022, 09:10
Reviewer Update
How long will it take for you to verify with the other department?
Discovery Bank's replyOfficial
21 Jul 2022, 06:42I am waiting for a response from them
Regards
Girshwin
Regards
Girshwin
Discovery Bank's reply21 Jul 2022, 06:42
Official
I am waiting for a response from them
Regards
Girshwin
Regards
Girshwin
MM
Malibe M's updateReviewer Update
21 Jul 2022, 09:23Good morning please advice of there has been any response as o got a full confirmation from skril that there was no payment from discovery bank.
MM
Malibe M's update21 Jul 2022, 09:23
Reviewer Update
Good morning please advice of there has been any response as o got a full confirmation from skril that there was no payment from discovery bank.
MM
Malibe M's updateReviewer Update
22 Jul 2022, 10:31Please advise as per your promise I have been waiting for over a month and still there is no urgency from your side.
MM
Malibe M's update22 Jul 2022, 10:31
Reviewer Update
Please advise as per your promise I have been waiting for over a month and still there is no urgency from your side.
MM
Malibe M's updateReviewer Update
25 Jul 2022, 04:44Good morning
I hope your well. taking into consideration the response that I got from you on the 20th that you will check with your finance department if the payment has been done, it certainly means that you have sent me a letter that the payment was sent back to skrill when it wasn’t, how do you check if the payment has been done or not when you have given the client confirmation that it has been returned? Please note that I will be giving you 5 working days for my funds to be paid into my bank account of choice or I will be reporting the matter to the ombudsman as you are incapable of refunding me in peace.I have tried to be Civil and understanding but your taking advantage as the situation is favourable to you. I have been making follow up for a month now and I’m done. Kindly consider your response carefully as I will be sending through this messages to the ombudsman.
Have a lovely day.
I hope your well. taking into consideration the response that I got from you on the 20th that you will check with your finance department if the payment has been done, it certainly means that you have sent me a letter that the payment was sent back to skrill when it wasn’t, how do you check if the payment has been done or not when you have given the client confirmation that it has been returned? Please note that I will be giving you 5 working days for my funds to be paid into my bank account of choice or I will be reporting the matter to the ombudsman as you are incapable of refunding me in peace.I have tried to be Civil and understanding but your taking advantage as the situation is favourable to you. I have been making follow up for a month now and I’m done. Kindly consider your response carefully as I will be sending through this messages to the ombudsman.
Have a lovely day.
MM
Malibe M's update25 Jul 2022, 04:44
Reviewer Update
Good morning
I hope your well. taking into consideration the response that I got from you on the 20th that you will check with your finance department if the payment has been done, it certainly means that you have sent me a letter that the payment was sent back to skrill when it wasn’t, how do you check if the payment has been done or not when you have given the client confirmation that it has been returned? Please note that I will be giving you 5 working days for my funds to be paid into my bank account of choice or I will be reporting the matter to the ombudsman as you are incapable of refunding me in peace.I have tried to be Civil and understanding but your taking advantage as the situation is favourable to you. I have been making follow up for a month now and I’m done. Kindly consider your response carefully as I will be sending through this messages to the ombudsman.
Have a lovely day.
I hope your well. taking into consideration the response that I got from you on the 20th that you will check with your finance department if the payment has been done, it certainly means that you have sent me a letter that the payment was sent back to skrill when it wasn’t, how do you check if the payment has been done or not when you have given the client confirmation that it has been returned? Please note that I will be giving you 5 working days for my funds to be paid into my bank account of choice or I will be reporting the matter to the ombudsman as you are incapable of refunding me in peace.I have tried to be Civil and understanding but your taking advantage as the situation is favourable to you. I have been making follow up for a month now and I’m done. Kindly consider your response carefully as I will be sending through this messages to the ombudsman.
Have a lovely day.
Discovery Bank's replyOfficial
25 Jul 2022, 07:21Hi Malibe
Unfortunately, that is not the case. Our payments team have confirmed that the fund were returned on the 06th of July 2022 as per the letter sent to you.
Please have Skrill investigate the refund from their end.
If you do not agree with the feedback, please feel free to open a formal complaint with the ombudsman.
Regards
Girshwin
Unfortunately, that is not the case. Our payments team have confirmed that the fund were returned on the 06th of July 2022 as per the letter sent to you.
Please have Skrill investigate the refund from their end.
If you do not agree with the feedback, please feel free to open a formal complaint with the ombudsman.
Regards
Girshwin
Discovery Bank's reply25 Jul 2022, 07:21
Official
Hi Malibe
Unfortunately, that is not the case. Our payments team have confirmed that the fund were returned on the 06th of July 2022 as per the letter sent to you.
Please have Skrill investigate the refund from their end.
If you do not agree with the feedback, please feel free to open a formal complaint with the ombudsman.
Regards
Girshwin
Unfortunately, that is not the case. Our payments team have confirmed that the fund were returned on the 06th of July 2022 as per the letter sent to you.
Please have Skrill investigate the refund from their end.
If you do not agree with the feedback, please feel free to open a formal complaint with the ombudsman.
Regards
Girshwin
MM
Malibe M's updateReviewer Update
08 Sept 2022, 15:49Good day
I just received confirmation from skrill that the payment was sent back to discovery as the payment made could not be linked with my account. Please confirm with your finance department. I have since closed my account with you , I will have to provide you with an account number to pay on the funds.
I just received confirmation from skrill that the payment was sent back to discovery as the payment made could not be linked with my account. Please confirm with your finance department. I have since closed my account with you , I will have to provide you with an account number to pay on the funds.
MM
Malibe M's update08 Sept 2022, 15:49
Reviewer Update
Good day
I just received confirmation from skrill that the payment was sent back to discovery as the payment made could not be linked with my account. Please confirm with your finance department. I have since closed my account with you , I will have to provide you with an account number to pay on the funds.
I just received confirmation from skrill that the payment was sent back to discovery as the payment made could not be linked with my account. Please confirm with your finance department. I have since closed my account with you , I will have to provide you with an account number to pay on the funds.
MM
Malibe M's updateReviewer Update
29 Sept 2022, 11:17Good day
Please assist with the message above i sent it on the 26th but there was no response from you or anyone from the email address you provided i have been waiting for a response but nothing. however the proof was attached as per your request.
Please assist with the message above i sent it on the 26th but there was no response from you or anyone from the email address you provided i have been waiting for a response but nothing. however the proof was attached as per your request.
MM
Malibe M's update29 Sept 2022, 11:17
Reviewer Update
Good day
Please assist with the message above i sent it on the 26th but there was no response from you or anyone from the email address you provided i have been waiting for a response but nothing. however the proof was attached as per your request.
Please assist with the message above i sent it on the 26th but there was no response from you or anyone from the email address you provided i have been waiting for a response but nothing. however the proof was attached as per your request.