IS THIS *****?????

<p style="color: #555555;">My Bank account was debited by Discovery Card by R8988.00 on 25.5.16. &nbsp;The actual amount invoiced (to be decucted) was R4596.95. &nbsp;In other words and additonal R4391.05 was deducted. &nbsp;After several useless phonecalls, we sent an e-mail. &nbsp;The usual automatic response e-mail was sent back (promising 2 working days response). We have two of those. &nbsp;More useless telephone conversations later, we get put through to a manager called "Romana" who told us Discovery had made a mistake - telling us the cycles had overlapped. &nbsp;However both amounts did not balance and the previous (March) invoice had already been paid in full. &nbsp;He insisted that Discovery&nbsp;could not reverse our money, other than &nbsp;for us to EFT from the card &nbsp;back into our bank account (we don't do EFT) or to physically draw money from the ATM and put it back into our account!!! 13 days later, we are still out of pocket and Discovery does not see this as their problem!!</p> <p style="color: #555555;">&nbsp;</p> <p style="color: #555555;">Where to from here?? &nbsp;Bank Ombudsman or Carte Blance?</p>