1 reviews | Active since Jun 2022
Is Discovery All Hype?
Discovery Bank offers a compelling digital banking experience, but with limited offline access unlike most competitors. Will Discovery Bank consider introducing some form of offline functionality in the future to cater to those who prefer in-person transactions or have limited internet access?
Additionally, I've noticed a concerning number of 1-star reviews on Hello Peter regarding Discovery Health medical aid. Understanding customer concerns is crucial. Can you elaborate on the steps Discovery is taking to address these issues and improve the member experience within Discovery Health?
Given these factors, convincing potential customers like myself requires a strong value proposition. How can Discovery demonstrate it offers a superior banking and medical aid experience that outweighs these concerns?
Thanks for reaching out to us.
As we’re a digital bank, our focus is to use digital channels where possible.
We therefore do not have branches like traditional banks.
Kind regards
Nkhensani
Thanks for reaching out to us.
As we’re a digital bank, our focus is to use digital channels where possible.
We therefore do not have branches like traditional banks.
Kind regards
Nkhensani
Thank you for the feedback, however I think you misunderstood the question.
I am aware that you "...use digital channels where possible", but in terms of offline access, I mean by using the banking app if one does not have any data or roaming services.
I think that is a big concern vs the competitors ?
Furthermore, no elaboration on your poor reviews versus customer turnaround?
Thank you for the feedback, however I think you misunderstood the question.
I am aware that you "...use digital channels where possible", but in terms of offline access, I mean by using the banking app if one does not have any data or roaming services.
I think that is a big concern vs the competitors ?
Furthermore, no elaboration on your poor reviews versus customer turnaround?
You cleared the light.
Have a great day
You cleared the light.
Have a great day
I hope you have a lovely day further, and please feel free to reach out to us should you need further assistance.
Kind regards
Nkhensani
I hope you have a lovely day further, and please feel free to reach out to us should you need further assistance.
Kind regards
Nkhensani