AS
Ajay S
1 reviews | Active since Jul 2011
05 Oct 2022, 09:23
irrate client
I am here again with concern regarding my profile with Discovery. I have a credit card with Discovery bank also linked to the Vitality platform. April 2022 i had an issue and Girshwin confirmed to me that the matter was resolved. I am one that settles my outstanding balance in full every month only now to see a message on my profile " your account is not in good standing" . This is an insult to me. I called discovery and spoke to Andisiwe Kamana who transferred me to Leppa Mabula. Again i was promised that Leppa will call me with feedback and i am still waiting. Please can i get resolution on this matter.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
05 Oct 2022, 14:34Hi Ajay
Thanks for reaching out.
I've escalated to the person handling your case to give you a call back.
I'll also be monitoring your case so I can provide you with feedback promptly
Regards
Andile
Thanks for reaching out.
I've escalated to the person handling your case to give you a call back.
I'll also be monitoring your case so I can provide you with feedback promptly
Regards
Andile
Discovery Bank's reply05 Oct 2022, 14:34
Official
Hi Ajay
Thanks for reaching out.
I've escalated to the person handling your case to give you a call back.
I'll also be monitoring your case so I can provide you with feedback promptly
Regards
Andile
Thanks for reaching out.
I've escalated to the person handling your case to give you a call back.
I'll also be monitoring your case so I can provide you with feedback promptly
Regards
Andile
AS
Ajay S's updateReviewer Update
18 Oct 2022, 14:47Good day Andile, regarding your response to my initial complaint above. I read your response but still waiting. No one has contacted me. Is this response a system generated. Please can i get a response or do i add the above to the OBS application as i have followed all the protocols and now would be writing to the Banking Ombud
AS
Ajay S's update18 Oct 2022, 14:47
Reviewer Update
Good day Andile, regarding your response to my initial complaint above. I read your response but still waiting. No one has contacted me. Is this response a system generated. Please can i get a response or do i add the above to the OBS application as i have followed all the protocols and now would be writing to the Banking Ombud
Discovery Bank's replyOfficial
19 Oct 2022, 07:53Hi Ajay
Thanks for reaching out.
I've looked into the case and I see that the technical team is still working on it, I'll check with them and provide you with feedback.
Apologies for the delay.
Your patience is appreciated
Regards
Andile
Thanks for reaching out.
I've looked into the case and I see that the technical team is still working on it, I'll check with them and provide you with feedback.
Apologies for the delay.
Your patience is appreciated
Regards
Andile
Discovery Bank's reply19 Oct 2022, 07:53
Official
Hi Ajay
Thanks for reaching out.
I've looked into the case and I see that the technical team is still working on it, I'll check with them and provide you with feedback.
Apologies for the delay.
Your patience is appreciated
Regards
Andile
Thanks for reaching out.
I've looked into the case and I see that the technical team is still working on it, I'll check with them and provide you with feedback.
Apologies for the delay.
Your patience is appreciated
Regards
Andile
AS
Ajay S's updateReviewer Update
19 Oct 2022, 08:04Hi, This matter was raised in April 2022. Girshwin was to get this resolved. How much time would the Discovery technical team need to resolve a matter. I am sure the SLA don't take a month to resolve. Discovery Bank - will surely rate the organization as a joke
AS
Ajay S's update19 Oct 2022, 08:04
Reviewer Update
Hi, This matter was raised in April 2022. Girshwin was to get this resolved. How much time would the Discovery technical team need to resolve a matter. I am sure the SLA don't take a month to resolve. Discovery Bank - will surely rate the organization as a joke
Discovery Bank's replyOfficial
26 Oct 2022, 08:01Hi Ajay
The technical team has advised that the issue has been resolved.
Kindly reassess on your end.
Apologies for the inconvenience this has caused
Regards
Andile
The technical team has advised that the issue has been resolved.
Kindly reassess on your end.
Apologies for the inconvenience this has caused
Regards
Andile
Discovery Bank's reply26 Oct 2022, 08:01
Official
Hi Ajay
The technical team has advised that the issue has been resolved.
Kindly reassess on your end.
Apologies for the inconvenience this has caused
Regards
Andile
The technical team has advised that the issue has been resolved.
Kindly reassess on your end.
Apologies for the inconvenience this has caused
Regards
Andile
AS
Ajay S's updateReviewer Update
27 Oct 2022, 08:08Hi Andile, the matter is not resolved as yet. Suggestion would be ,before you responding to a complaint . Speak to the relevant areas and then respond. Regards
AS
Ajay S's update27 Oct 2022, 08:08
Reviewer Update
Hi Andile, the matter is not resolved as yet. Suggestion would be ,before you responding to a complaint . Speak to the relevant areas and then respond. Regards
Discovery Bank's replyOfficial
07 Nov 2022, 07:42Hi Ajay
If I understand correctly from your first message you mentioned that you see a message on your profile stating "your account is not in good standing"
I've escalated that with the relevant team and they, together with our collections department have advised that the matter has been resolved and that you should reassess on your end.
Kindly confirm if you're still receiving the same message as you stated in your complaint and I'll take this further
Regards
Andile
If I understand correctly from your first message you mentioned that you see a message on your profile stating "your account is not in good standing"
I've escalated that with the relevant team and they, together with our collections department have advised that the matter has been resolved and that you should reassess on your end.
Kindly confirm if you're still receiving the same message as you stated in your complaint and I'll take this further
Regards
Andile
Discovery Bank's reply07 Nov 2022, 07:42
Official
Hi Ajay
If I understand correctly from your first message you mentioned that you see a message on your profile stating "your account is not in good standing"
I've escalated that with the relevant team and they, together with our collections department have advised that the matter has been resolved and that you should reassess on your end.
Kindly confirm if you're still receiving the same message as you stated in your complaint and I'll take this further
Regards
Andile
If I understand correctly from your first message you mentioned that you see a message on your profile stating "your account is not in good standing"
I've escalated that with the relevant team and they, together with our collections department have advised that the matter has been resolved and that you should reassess on your end.
Kindly confirm if you're still receiving the same message as you stated in your complaint and I'll take this further
Regards
Andile