NB
Nick B

1 reviews | Active since Aug 2015

08 Mar 2022, 10:58

iPhone Benefit is an upfront cash payment

I bought a new iPhone using Discovery's iPhone benefit. I have purchased 2 apple watches over the past 3 years and have used my credit card budget option for one or two big purchases in the past. I, therefore, had no reason to expect that the iPhone "benefit" would be any different. After taking possession of my shiny new iPhone it appeared as a budget item on my banking app, showing the monthly interest, the amount I have to pay etc. as expected. But it turns out that Discovery takes the full amount of the phone off your credit card as a once-off purchase (which by the way does not appear on one's credit card statement as a purchase). I have effectively paid cash for the phone and am now R20k out of pocket. I did not want to spend this money on a phone upfront and if I had known this is what they were doing, I would not have opted for it. I feel that the deal was ********* and underhanded and definitely not explained with any degree of clarity beforehand.

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Replies (3)
NB
Nick B's update08 Mar 2022, 11:46
Reviewer Update
Thank you for your response AJ. What I still don't understand is how you can call it a "budget transaction on my credit card" and at the same time reduce my available balance. That no longer makes it a budget transaction but a cash transaction - the positive balance in my credit card has been reduced by the price of the phone - I have paid cash for the phone upfront using my credit card account.
NB
Nick B's update08 Mar 2022, 11:52
Reviewer Update
Furthermore, if my available balance has been reduced to cover the cost of the phone purchased using the "budget facility" why are you charging me interest on the budget facility? You're using my positive credit card balance to finance my phone and still charging my 15.5% interest. The fact that you have reduced my available balance also means that I earn less interest! The bank is shafting me twice over!

Discovery Bank
Discovery Bank's reply09 Mar 2022, 13:13
Official
Hi Nick

The iPhone benefit will appear as a budget transaction on your Discovery Bank credit card. It will reduce your available balance on your credit card by the iPhone’s outstanding amount until the device is paid off and the interest is charged at your contracted borrowing rate. As you pay off your budget transaction, the amount becomes available on your credit facility for you to use. 

I realise that you're not pleased with this, but this is part of the terms and conditions.

Regards
AJ