INVALID CREDIT CARD ACCOUNT

Oct 2019 I called to cancel my Credit Card with Discovery. At that time I had a credit of +/- R500.00. I do not have a valid credit card at the moment - there was no renewal of card. In Nov 2019 I called again to cancel my card. Some Call personnel stated that Discovery is taking over the management of the card division. I called again when I saw that a fee and interest is charged on this defunct card. I called in Sept 2020 and send in copies of all my details and the account that was in credit with one of you agent. Still no action Oct 2020 I called again - the called reflected a Durban no. She again looked into the account and agreed that the credit is due to me and Discovery would reverse all the entries since than. Nothing happened. Nov 2020 Spoke to Kagiso Mathumteja - he promised that he would monitor and let me know of the process. To date no action from Discovery Dec 2020 I called again because I receive a sms stating that my account is handed over to MBD with a reference no ***. I called them only to find out that they cannot do anything but I need to pay an outstanding amount. She was rude and not prepared to listen (Morumisa Carney. I cannot understand why must I pay Discovery Card when it was not managed correctly. Please check if I have a valid credit card first and then make the necessary query. How can I pay when I had a credit in my account.??????

How I would love to speak to the CEO because it seems that the banking department do not know what is happening there.

I even call today on *** I was transferred but no one would answer the call.