Hellopeter
Share Your Experience
oO
olatunbosun O

1 reviews | Active since Feb 2013

05 Sept 2022, 17:36

International payment receipt long over due

Discovery promises you great banking service but they very difficult to reach especially when there is issue that needs to be resolve, they tell you its easy to receive international payment but now i have been waiting 12 days now to receive the payment. No one can tell me what the issue is and when it will be resolved, you are the left to wonder, this is totally unaccepted from a bank that wants to stand out from the rest. Can someone please get back to me so this can be resolved.

0
Replies (12)
Discovery Bank
Discovery Bank's reply06 Sept 2022, 06:48
Official
Hi Olatunbosun 

Thanks for reaching out. 

I apologies for the inconvenience cause. 

I have escalated this to the payments operations team and I'll provide you with feedback as soon as they get back to me. 

Regards
Andile
oO
olatunbosun O's update06 Sept 2022, 07:47
Reviewer Update
I would really appreciate that.
Discovery Bank
Discovery Bank's reply06 Sept 2022, 08:52
Official
Not a problem, Olatunbosun. 

I'll get back to you. 
Discovery Bank
Discovery Bank's reply07 Sept 2022, 08:09
Official
Hi Olatunbosun 

Thanks for your patience. 

The payments team has advised that the money was returned to the remitter bank/sender. 

Please do check with them and they should advise you further

Regards
Andile
oO
olatunbosun O's update07 Sept 2022, 08:18
Reviewer Update
OK i will follow up and confirm once i have an update
Discovery Bank
Discovery Bank's reply07 Sept 2022, 08:29
Official
Please do. 

Have a lovely day. 
oO
olatunbosun O's update07 Sept 2022, 08:54
Reviewer Update
Can you confirm why the money was return?
oO
olatunbosun O's update07 Sept 2022, 17:46
Reviewer Update
Kindly note i have not received any confirmation or letter from discovery on this, the problem lies with discovery and their intermediary bank. Please explain why discovery bank tell their clients how quick and easy their forex account is but they are using a number of intermediary up to 4 to process transactions.
oO
olatunbosun O's update12 Sept 2022, 11:54
Reviewer Update
Correct thanks
Discovery Bank
Discovery Bank's reply12 Sept 2022, 11:58
Official
Have a lovely day :) 
oO
olatunbosun O's update20 Sept 2022, 07:48
Reviewer Update
Hi case is now closed.
Discovery Bank
Discovery Bank's reply20 Sept 2022, 09:34
Official
We're glad you're sorted, Olatunbosun.