SH
Shiraz H

1 reviews | Active since Feb 2015

23 Feb 2015, 14:21

Interest levied on c/card - assumed withdrawal

- Discovery cc have charged me interest on my account due to a transaction that was supposedly processed as a withdrawal even though it was a normal credit card transaction. <br> <br> I have previously used this same foreign currency service using another cc and there was no saswitch fee charged nor was it viewed as a withdrawal. <br> <br> It seems as though discovery card conveniently adjudicate the transaction as a withdrawal and charge more fees for their convenience even though the forex transaction was not done through discovery.<br> <br> - The credit card slip received from the transaction was no different to any other credit card transaction slip. No one informed me that there would be these additional fees which i feel is extremely unfair as i had spoke to both discovery card and fnb card for authorisation.<br> <br> - My discussions with the call centre agents were very confusing as i got different stories each time as well as confirmation that they agree with me and would try and have the interest reversed however I then got an e-mail from a person stating it would not be reversed<br> <br> - I do not pay interest on my credit card however now am being charged interest unfairly and incorrectly (*****)

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Replies (1)
Discovery Bank
Discovery Bank's reply24 Feb 2015, 15:26
Official
Hello shiraz.hassim,

Thank you for your comment and for bringing this matter to our attention.

We have responded to you via email.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Office: +***
Fax: +***
Email: ***
URL: http://www.discovery.co.za