LV
Lauren V

1 reviews | Active since Sept 2016

15 Sept 2016, 10:17

"Interest-free iStore Purchase" is a ****

<p>I app**** for a Discovery credit card for the sole purpose of buying a Macbook and getting 12 months interest free. I told this to the consultant on the phone who offered me a high credit limit to which I rep**** that I only needed R20000. I purchased my Macbook successfully online for R17499 by selecting the interest free option and the transaction went through. Fast forward a month and I receive a statement showing that Discovery charged me interest of R430 for the first month. When I called them last week, they said that they will have to move my transaction across to budget and that they will refund the interest charged. When I called them this morning they said that this is impossible because my budget facility can only be up to 80 percent of my total limit, so I could only spend R16000 at the iStore. This is NOT in the terms and conditions and was not explained to me otherwise I would have taken a higher credit card limit!! Call centre consultants have no idea what is going on, completely unhelpful. I have been ****med and now I have interest to pay which I did not plan for.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply15 Sept 2016, 11:41
Official

Dear Laurenvisagie

Thank you for your comments and for bringing this matter to our attention.

One of our consultants will be in contact with you shortly to address your concerns.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve thisquery.

Your reference number is – ***