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Alta C
1 reviews | Active since Sept 2022
16 Sept 2022, 11:53
Interest compensation and fee reversal - empty promises
This is my 2nd complaint in one week on Hellopeter......due to real time payment issues experienced by Discovery Bank on 12 Sept. Numerous calls to the call centre, submission of requested documents on 14 September and yet no feedback by agent Shaqueel on when the interest compensation or fee reversal will be finalised.
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Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
16 Sept 2022, 12:40Hi, Alta
Thank you for bringing this matter to our attention. We will investigate and give you feedback.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We will investigate and give you feedback.
Regards,
Lebohang
Discovery Bank's reply16 Sept 2022, 12:40
Official
Hi, Alta
Thank you for bringing this matter to our attention. We will investigate and give you feedback.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We will investigate and give you feedback.
Regards,
Lebohang
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Alta C's updateReviewer Update
21 Sept 2022, 11:34Dear Lebohang, since my complaint on Hellopeter on 16 September, you have not contacted me so I had to follow up again on 19 and 21 September. The feedback since last week remains that Treasury and Finance Department have to make a decision, with no date by when I can expect feedback on the query. The fee reversal transaction was done incorrectly on 16 September so I had to again escalate this on 19 September. I have now escalated my queries to the Complaints Department, being the last step before I approach the Banking Ombudsman. Ref ***
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Alta C's update21 Sept 2022, 11:34
Reviewer Update
Dear Lebohang, since my complaint on Hellopeter on 16 September, you have not contacted me so I had to follow up again on 19 and 21 September. The feedback since last week remains that Treasury and Finance Department have to make a decision, with no date by when I can expect feedback on the query. The fee reversal transaction was done incorrectly on 16 September so I had to again escalate this on 19 September. I have now escalated my queries to the Complaints Department, being the last step before I approach the Banking Ombudsman. Ref ***
Discovery Bank's replyOfficial
22 Sept 2022, 13:16Hi, Alta
Apologies on delayed response. Your query is currently with our complaints team and still under investigation, Feedback will be provided directly to you.
Regards,
Lebohang
Apologies on delayed response. Your query is currently with our complaints team and still under investigation, Feedback will be provided directly to you.
Regards,
Lebohang
Discovery Bank's reply22 Sept 2022, 13:16
Official
Hi, Alta
Apologies on delayed response. Your query is currently with our complaints team and still under investigation, Feedback will be provided directly to you.
Regards,
Lebohang
Apologies on delayed response. Your query is currently with our complaints team and still under investigation, Feedback will be provided directly to you.
Regards,
Lebohang