WN
Wayne N
1 reviews | Active since Oct 2019
11 Mar 2025, 08:17
INTEREST CHARGES FOR NO REASON
discovery bank has been charging me 2 months in a row interest when my account is paid in full. called the bank, no feedback since i logged the query 10 days ago. today the agent says it is correct with no explanation Palesa ***/03/2025. Yobi ***/03/2025. 2 MONTHS in a row, bank charges interest!!!!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
11 Mar 2025, 08:21Hi there
I apologize for the experience that you have had with us.
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
Nosisa
I apologize for the experience that you have had with us.
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
Nosisa
Discovery Bank's reply11 Mar 2025, 08:21
Official
Hi there
I apologize for the experience that you have had with us.
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
Nosisa
I apologize for the experience that you have had with us.
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
Nosisa
WN
Wayne N's updateReviewer Update
11 Mar 2025, 08:24please i would like this matter closed off urgently and interest charges affect my credit scoring
WN
Wayne N's update11 Mar 2025, 08:24
Reviewer Update
please i would like this matter closed off urgently and interest charges affect my credit scoring
WN
Wayne N's updateReviewer Update
11 Mar 2025, 12:37still waiting fo the bank to reach out regarding this query
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Wayne N's update11 Mar 2025, 12:37
Reviewer Update
still waiting fo the bank to reach out regarding this query
Discovery Bank's replyOfficial
11 Mar 2025, 12:51Hi there,
Our team will acknowledge and reach out to your complaint within 5 working days.
Kind regards,
Nosisa
Our team will acknowledge and reach out to your complaint within 5 working days.
Kind regards,
Nosisa
Discovery Bank's reply11 Mar 2025, 12:51
Official
Hi there,
Our team will acknowledge and reach out to your complaint within 5 working days.
Kind regards,
Nosisa
Our team will acknowledge and reach out to your complaint within 5 working days.
Kind regards,
Nosisa
WN
Wayne N's updateReviewer Update
25 Mar 2025, 09:07this query is still outstanding from the 1st of March, 24 days and no resolution, JAY an apparent manger assured me it would be resolved and assured she would call me on the 17th March but no call back, beyond shocking service from DISCOVERY. call ref is ***6
WN
Wayne N's update25 Mar 2025, 09:07
Reviewer Update
this query is still outstanding from the 1st of March, 24 days and no resolution, JAY an apparent manger assured me it would be resolved and assured she would call me on the 17th March but no call back, beyond shocking service from DISCOVERY. call ref is ***6