GR
Gouwah R

1 reviews | Active since Nov 2010

23 Jun 2015, 09:36

Interest

I received my statement from Discovery for a balance of around about R6652.80 for my credit card.<br> on the 9th June 2015 I settled the full amount leaving my account in a zero balance, intending to close my account. I then sent a cancellation request<br> i received a statement on the 15th June with interest of R120.60 being charged on my account!<br> I then contacted the call centre to have the interest waivered and was told by a consultant its for the balance at 1 June 2015. I requested to speak to a manager waited for -5mins and still no manager to speak to.<br> I am certainly not a happy chappy about this!! <br>

0
Replies (1)
Discovery Bank
Discovery Bank's reply23 Jun 2015, 11:06
Official
Hello gouwah,

Thank you for your comment and for bringing this matter to our attention.

We have responded to you via email.

Regards

Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za