BH
Benny H

1 reviews | Active since Mar 2009

31 Aug 2016, 17:33

Insufficient funds

<p>On the 29th Oct I deposited R20K into my credit card account. Then on the 30th I had to purchase airline tickets and it was decline because there were insufficient funds !!. On top of this Discovery charge me R8 for the inconvience and I was unsuccessful in the purchase and losing out on the special. When I phone in this morning I could'nt be help BECAUSE I answered some questions wrongly and was told to login into the website. I then said ask me other questions then but was told 'No' because the system won't allow it, really. At the ATM you allowed 3 chances, common Discovery I'm in IT too. I would guess Discovery will tell me it takes 48 hours to reflect on my account and not overnight., then the service sucks. The R8 was reflected immediately and not a day later. The Government need to speed up the investigation on banking sector and not drag it for several years !!. Regards, Undiscovered.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply01 Sept 2016, 10:03
Official

Dear benjamin

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ********** 087