Instead of tech, let's trying courier ***eons to communicate

This is because the stupidity has reached new levels. Amazing how a company that prides itself on technology has no email address for complaints, so resort to calling. I want everything in writing so hopefully this will get things in writing. Being under debt review means this shouldn't happen. But it did. They said I was in arrears, so getting itred of harassment it was paid. The calls continue. They can't even check my statement. And to crown it all, the email that follows the calls is amazing. It read as follows.... an amount of {amount} is outstanding. Pity I can't make a payment amount