Insensitivety duting Covid-19 lockdown

After many emails and phone calls to Discovery card they still want die debit my payment which keeps on being returned by my bank. I received a payment holiday from FNB and informed Discovery that the payment must be deducted from my covid19 relief fund on FNB. After many promises they still cannot understand how this works, all they do it to keep on trying to activate a debit order. This give me a serious bad record and is costing me R100 per shot when they try to activate the debit order. It is clear to me that the one hand does not know what the other hand is doing.