DG
Dhanasagree G
1 reviews | Active since Nov 2015
06 Feb 2023, 09:53
Inhuman Company
I have a Discovery bank credit card. I know that I have defaulted in my payments and I have made payment arrangements directly with them however they have handed my account to MBD. This company harrases me everyday with their calls. I requested Discovery to get my name removed from their database and they clearly have not assisted as the calls are not stopping. Discovery should be more considerate towards their customers and their financial situations. I wish I never took up this credit card now.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
06 Feb 2023, 11:21 Hi Dhanasagree
I am sorry our interaction with you has made you feel this way.
I will be logging a complaint on your profile for our teams revisit the processes and approaches used in this matter.
Regards,
Palehelo
I am sorry our interaction with you has made you feel this way.
I will be logging a complaint on your profile for our teams revisit the processes and approaches used in this matter.
Regards,
Palehelo
Discovery Bank's reply06 Feb 2023, 11:21
Official
Hi Dhanasagree
I am sorry our interaction with you has made you feel this way.
I will be logging a complaint on your profile for our teams revisit the processes and approaches used in this matter.
Regards,
Palehelo
I am sorry our interaction with you has made you feel this way.
I will be logging a complaint on your profile for our teams revisit the processes and approaches used in this matter.
Regards,
Palehelo
DG
Dhanasagree G's updateReviewer Update
09 Feb 2023, 08:56Hi Palehelo
Please advise what is the turnaround time because these calls from MBD has not stopped.
Its seems you are not at all interested in this complaint.
Please advise what is the turnaround time because these calls from MBD has not stopped.
Its seems you are not at all interested in this complaint.
DG
Dhanasagree G's update09 Feb 2023, 08:56
Reviewer Update
Hi Palehelo
Please advise what is the turnaround time because these calls from MBD has not stopped.
Its seems you are not at all interested in this complaint.
Please advise what is the turnaround time because these calls from MBD has not stopped.
Its seems you are not at all interested in this complaint.
Discovery Bank's replyOfficial
13 Feb 2023, 09:40 Hi Dhanasagree
Please pardon my delayed response.
As your account is still in arrears, we are not able to recall it from MBD so that we can handle the collection internally.
The complaints case I have logged is also internal and does not have external control over MBD, we can only assist when the account is paid up to date.
Regards,
Palehelo
Please pardon my delayed response.
As your account is still in arrears, we are not able to recall it from MBD so that we can handle the collection internally.
The complaints case I have logged is also internal and does not have external control over MBD, we can only assist when the account is paid up to date.
Regards,
Palehelo
Discovery Bank's reply13 Feb 2023, 09:40
Official
Hi Dhanasagree
Please pardon my delayed response.
As your account is still in arrears, we are not able to recall it from MBD so that we can handle the collection internally.
The complaints case I have logged is also internal and does not have external control over MBD, we can only assist when the account is paid up to date.
Regards,
Palehelo
Please pardon my delayed response.
As your account is still in arrears, we are not able to recall it from MBD so that we can handle the collection internally.
The complaints case I have logged is also internal and does not have external control over MBD, we can only assist when the account is paid up to date.
Regards,
Palehelo