Inflexible service and unwillingness to assist

Very disturbed by the poor service delivery of Discovery which leads me to believe that they will disappoint me further when they become a bank.

Have been waiting 3 months now for my credit card. Upon finally and personally tracking it down I proceeded to take off from work. I took a copy of my proof of address and my valid Drivers Licence and Passport as proof of identity however was shocked to hear that are not acceptable for me to collect my card. I tried calling Discovery while at CCD couriers to advise that my ID is at my house which is 1600 km away and that I cannot get it until I fly back to KZN. Advised that I desperately need my card however there was extreme inflexibility from Discovery. If this is the service example then I will cancel my card and definitely not migrate to Discovery bank.