INEPT Shocking service

I opened an account with this bank putting a fair amount of money...that was April/may 23 So far after many calls ..sending them proof of address and all they asked for..still no luck.. on trying to deposit moneyall was reversed and return but the still charged fee's My balance has dropped by nearly R400.00 and I am told I cannot withdraw my money.. O YES!!!!! i did get a reply about my previous complaint through Hullopeter still waiting on feedback..but still charges are being taken for what!! I am an executive client on their medical aid ...do I now have something to worry about.?