Inept and disorganized credit card application and activation service.

Unorganized, no feedback, required numerous phone calls for something as simple as activating my card!! I have had my card for almost a month now, and have had no success in getting it activated! My activity booster for which I've already paid R350 has by now lapsed without me able able to use it. I've phoned three times now and was told each time that they are waiting for the courier company to hand over my fica documents. Each time I was reassured that the issue will be resolved within the week and the last time that I will be phoned after two days with feedback - a week later and I'm still wating... They are too happy to give out a reference number for your call, but ignore it when you phone again and the problem has to be explained anew. Not even to mention how disorganuzed the application process was. I am extremely dissapointed and also very concerned that a company so inept are managing a financial service.