BW
Brad W

1 reviews | Active since Sept 2012

13 Dec 2016, 14:48

Inefficient, untruthful, misleading

<p>On signing up for a Discovery Credit Card, I was told that my initiation fee would be reversed if I spent x amount within 3 months of getting the card - which I did. However, I did not get this refund. I logged a complaint and more than a WEEK later, I was told that they still need to investigate. After some MORE time, I phoned in AGAIN to follow up and was told that it was approved and that the refund will happen. Didn't happen. Called several times more week after week and each time I was told something else. Not only that, I was also told that it is STILL UNDER INVESTIGATION even after I have been told that it has been approved and it was pending payout. Few MONTHS later to date, still nothing is being done about it. People are not doing their jobs at Discovery. Sort yourselves out. </p>

0
Replies (1)
Discovery Bank
Discovery Bank's reply14 Dec 2016, 13:11
Official

Dear Drusstw

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)