Inefficient service

I had put a sum of money in Discovery Bank 32 day account. On the 30th July I had an emergency and was in need of funds. I called Discovery Bank call Centre on the 30th July in the morning around 09:30 to make an immediate withdrawal of a certain amount of money. Up until this hour 31st July 9pm, I still have not received the required assistance. I called 3x on the 30th and 3x on the 31st. All they do is to keep on logging and escalating but no one ever gets back to you or execute anything.

I don’t understand why they say they are passionate about providing efficient service while they can’t even execute one simple R20,000 request 48 hours counting..... When I asked to speak to the manager I was kept on the phone holding for 10mins thereafter told the manager will call me back and I am still waiting for that call.

I’m seriously contemplating moving my business elsewhere. Discovery bank is such an inconvenience, you are better off having your own private banker than this nonsense.