AB
Aleena B

1 reviews | Active since Sept 2011

26 Aug 2016, 12:11

Inefficient Service

<p>I requested a PIN from the service centre on 23 August 2016, on 26 August 2016, when i followed up. i was told there was a problem in the generation of it! Upon my initial request i was informed that it takes 24-48 hours, its more than that and i received no feedback and hence the cll centre supervisor (Kabelo) is unable to fast track and assist in resolving the matter. I therefore will be cancelling this card immediately!. </p>

0
Replies (1)
Discovery Bank
Discovery Bank's reply26 Aug 2016, 12:36
Official

Dear aleenabharuth

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)