Indifference and Apathy towards prospective clients

We have been with Discovery for 15 years or so, and made use of the travel discounts to visit our kids in the UK. The recent demise of Kululu and the establishment of Discovery bank products as a gateway to travel discounts led to an enquiry to compare discounted prices to that which is available on the internet. The insistence that this comparison can only be given after we had procured a bank product is ludicrous. I am astounded at the apathy, inflexibility and seeming indifference towards my query. I have a reference number (***) but an yet to be contacted. Definitively not in synch with other department's of Discovery