Incorrectly debiting my account - ref no: *** & ***

<p>Complaint and inquiry was submitted with Discovery Card through FNB on the 18/04/2017 as debit order for the amount due on the 30/04/2017 was deducted from my FNB account on the 15/04/2017 while I have already paid the amount on the 13/04/2017. Follow-up was done with Discovery Card on the 21/04/2017 & 03/05/2017 as I didn’t received any response but I was informed that they are still investigating as FNB hasn’t come back to them. Note that the amount that is deducted is only due by the 30/04/2017 and I have already paid it on the 13/04/2017!!!!!!This is not the first time I have made the similar complaint its actual the 3rd time and this time it actually too much for me to handle it as I had to organise funds and deposit it into my FNB account for my debit orders not to be disallowed for my insurances. This has put my life and family at too much risk when the funds I have left in my account for my insurances is being taken by Discovery Card while the monthly instalment which is only due by 30/04/2017 and I have already paid it on the 13/04/2017. Why due amount had to be paid twice in the middle of the month while its only due by month end? I think its time to take this matter further to Ombudsman.</p>