1 reviews | Active since Mar 2020
Incorrectly Charged Interest / Incorrectly Debit / Unsafe Banking System
On the statement that I received on the 2nd May 2020, I noticed that Discovery had charged me interest for the months of March and April 2020 even thou my account is settled in full everymonth via debit-order.
Unsurprisingly they have failed to update me on this case, and I need to call for an update.
It seems as thou I am not the only individual that is affected by this. The problem lies in the system, which has incorrectly debitted your account with an amount that is less than what is due. And it seems like they have NO idea on how to resolve it, as NO feedback since the 2nd May, nor any account reconciliation to remove the interest, and THEY HAVE ONCE AGAIN (TODAY TO BE SPECIFIC) DEBITTED MY ACCOUNT WITH AN INCORRECT AMOUNT WHICH IS LESS THAN WHAT MY OUTSTANDING BALANCE.
Phew... this is unbecoming of a banking institute which begs one to ask... is my money safe with them and secondly how did they end up getting a license in the first place?
To give you (Discovery Bank) an update. It seems this morning a reconciliation was done and my account was credited with the relevant interest (that was charged incorrectly).
However I feel the need to clarify the importance of communication, which is atrocious at best and mostly non-existent.
We (myself included) are your customers and require constant, effective and honest communication considering that you are a virtual bank and there is NO person-to-person relationship.
Secondly, being a bank that handles our money, it is crucial that errors such as these are resolved and communicated timeously as it is extremely concerning that there is no urgency to resolve such matters.
To give you (Discovery Bank) an update. It seems this morning a reconciliation was done and my account was credited with the relevant interest (that was charged incorrectly).
However I feel the need to clarify the importance of communication, which is atrocious at best and mostly non-existent.
We (myself included) are your customers and require constant, effective and honest communication considering that you are a virtual bank and there is NO person-to-person relationship.
Secondly, being a bank that handles our money, it is crucial that errors such as these are resolved and communicated timeously as it is extremely concerning that there is no urgency to resolve such matters.