Incorrectly blocking and not resetting my pin in time!!!

<p>On the 7th of June I received an sms saying my pin was blocked while I was at the petrol station because they said I was using the incorrect pin. This was not true. I called on the 9th asking that my pin be reset as it had been incorrectly blocked. I was told it would take 48 hours. It has been 11 days of me calling almost daily asking when I will receive my new pin..They say password has been reset...BUT STILL NOTHING.</p>