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shonikad S

1 reviews | Active since May 2016

26 Dec 2022, 14:06

Incorrect surname on my bank card

I have my discovery bank card from September, with the incorrect surname on it. After multiple calls and email it still hasn't been rectified. The surname on my bank card does NOT match my ID and banking app, it is a completely different surname. I give up!!!! I am currently using a bank card with a surname that does not appear on my ID that I sent to discovery when I opened my account, how is that possible????? They do not want to rectify it!!!

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Replies (4)
Discovery Bank
Discovery Bank's reply26 Dec 2022, 14:17
Official
Hi Shonika

Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint. 

I'm sorry that you experienced such services, I will further investigate your case and provide you with feedback soonest.

Regard
Khanyi
sS
shonikad S's update05 Jan 2023, 12:17
Reviewer Update
*** Khanyi!!!! You call me once and then forgot to call me back????
What kind of service is this???

Discovery Bank
Discovery Bank's reply10 Jan 2023, 09:10
Official
Hi Shonika

I apologies for the delay in response.

Kindly advise on a convenient time for me to call you.

Regards
Khanyi
Discovery Bank
Discovery Bank's reply17 Jan 2023, 19:34
Official
Hi Shonika

I thank you for being patient with us and trust that you received your bank card with the correct surname.

Once again, I apologies for the inconvenience caused.

Regards 
Khanyi