JL
James L
1 reviews | Active since Oct 2019
06 Feb 2020, 20:52
Incorrect interest charges
Goes from bad to worse. I keep getting charged interest even though I have set my account to pay the full statement amount each month and even then I payed in more than I needed to last month. Even so I keep getting charged interest! When I phone to sort it out I eventually get the interest paid back but then the same thing happens the next month even though I am assured the problem has been sorted out. Please can someone contact me who can actually resolve this issue. The hassle of moving banks is now not looking too bad an option compared to this every month..
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James L's updateReviewer Update
21 May 2020, 20:32Hi, I am still waiting for a reply to the above. Since then, however, I have again been incorrectly charged interest every month up until now, even though I pay my statement balance in full on time every month! I have called the call centre at least 3 times and each time I get told they will escalate the issue and give me feedback in a few days. And of course I never get called back with any feedback. Please please let me know what is happening?? It is incredibly frustrating!
JL
James L's update21 May 2020, 20:32
Reviewer Update
Hi, I am still waiting for a reply to the above. Since then, however, I have again been incorrectly charged interest every month up until now, even though I pay my statement balance in full on time every month! I have called the call centre at least 3 times and each time I get told they will escalate the issue and give me feedback in a few days. And of course I never get called back with any feedback. Please please let me know what is happening?? It is incredibly frustrating!