1 reviews | Active since Mar 2021
Incorrect interest charge on credit card
According to my 24 October 2024 statement for my Discovery Credit card, I had to pay the closing balance of R12 306.04 on or before the payment date of 18 November 2024 in order to qualify for the interest free benefit. I made a number of payments into my credit card totalling R 12 310.23. This is in fact slightly more than last month's closing balance, and my last payment was made on 18 November 2024. In spite of this, my 24 November statement reflects an interest charge of R136.39. However, my statement also reflects accurately that my account payments were made in full and in time. So why am I being charged interest????
To make things worse, Discovery lists an email address for complaints on the app and website. When you email this address you receive a reply stating "this mailbox deals specifically with existing complaints" and asks you to call a call centre. I am abroad. I refuse to incur costs waiting on a call centre just because Discovery is too cheap to provide facilities to properly service its clients, especially when it is already imposing undue costs.
I am restating my complaint very simply: I paid the FULL closing balance on my last statement by the required date of 18 November. I was wrongly charged interest by Discovery. YOU ARE INSTRUCTED TO REVERSE THE INTEREST CHARGE.
I am restating my complaint very simply: I paid the FULL closing balance on my last statement by the required date of 18 November. I was wrongly charged interest by Discovery. YOU ARE INSTRUCTED TO REVERSE THE INTEREST CHARGE.