Incorrect information sent to Credit beaurau

<p>So I called discovery card to complain that they had sent the wrong information about my credit profile to Transunion, I had already called and confirmed with Transunion that Discovery Card had reported that I owed the maximum amount that my credit card allowed.</p> <p> </p> <p>Attempting to resolve this issue: I started off talking to Sifiso from Discovery card who said he would send me to the collections dept as they would be able to assist me. I was transfered to a very cold lady named Elizabeth that did not have time to speak to me, literally seconds after starting to speak to her she rushed to send me off to customer care as she said, but sent me to the switchboard where I once again had to go through the initial process of making a selection from the voice prompts. 25 minutes later I was speaking to Stacey who also wanted to give me the run around telling me about the legal department getting back to me blah blah blah, at this point and after being on the phone for 30 minutes, realising that Stacey was getting me nowhere very fast, I asked her to close my account immediately, she ofcause told me of all sorts of processes that would take two days to close the account, I informed her that this was unacceptable as this incorrect information about me to the credit beaurau was negatively affecting my life as I had lost 43 points from my credit profile at Transunion resulting from their incorrect reporting. Only then did she now tell me I could call back after submitting the cancellation form with a reference number to escalate this issue.</p> <p> </p> <p>My problem is that even though I have been a faithful customer with Discovery card since inception I have never missed one payment, yet they have the odacity to tell the credit beaurau that I owe them the maximum amount instead of reporting correctly that I have paid my account up fully. These people have caused ripple effects in my life that will take months potentially to recover from and simply because their staff couldn't send the right information about my profile (What did I do to deserve this nonsense?)</p> <p> </p> <p>Thanks for nothing Discovery card - I would not have closed the damn account if you guys could have just fixed this, I understand that people and organisations make mistakes sometimes, but not wanting to speedily rectify those mistakes when alerted to such by faithful customers like me is exactly how you lose good business.</p> <p> </p> <p>I am appalled by your lack of service delivery for such a posh institution.</p> <p> </p> <p>Sifiso - ********** 683<br />Elizabeth - No ref number given.<br />Stacy - ********** 503</p>