1 reviews | Active since May 2013
Incorrect information provided
I've recently decided to take up an apple watch benefit provided by Discovery and did my homework by going to the website to check if I meet the qualifying criteria, which I did. After going to the store they guided me through the process using the discovery app only to find out that I don't qualify as I only have a Discovery black card and not a suite. The website clearly states under "what you need to know" that to qualify for the benefit "you must be the primary account holder of a qualifying Discovery bank credit card that is in good standing" which I am and which is why I went to the store.
Besides the home loan, I have all Discovery products. I have a black Discovery credit card and to be embarrassed in this manner is not acceptable.
Please advise as to how we can get this resolved.
Thank you for reaching out to us.
I apologize for the inconvenience caused.
I will look into this and provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the inconvenience caused.
I will look into this and provide you with feedback.
Regards,
Jabulile
Thank you for your response. If you scroll down to the section on “what you need to know” which is where i checked and I did mention this in my complaint, you will see what i am referring to. if you would like i can send you a screenshot. I am perfectly capable of reading the requirements so please refrain from sending it to me.
The requirements under “what you need to know” on the company website clearly states that you need to have a qualifying credit card. I am not here to audit your company site to make sure requirements on different documents align. I checked the qualifying criteria in this section and went with that.
I kindly ask that you check this before your next response to me.
Thank you for your response. If you scroll down to the section on “what you need to know” which is where i checked and I did mention this in my complaint, you will see what i am referring to. if you would like i can send you a screenshot. I am perfectly capable of reading the requirements so please refrain from sending it to me.
The requirements under “what you need to know” on the company website clearly states that you need to have a qualifying credit card. I am not here to audit your company site to make sure requirements on different documents align. I checked the qualifying criteria in this section and went with that.
I kindly ask that you check this before your next response to me.