DvdM
Dirk van der Merwe
1 reviews | Active since Oct 2015
28 May 2025, 14:47
Incorrect information, bad service and potentially dishonesty from Discovery bank and or its employees.
This complaint is regarding incorrect information, bad service and potentially dishonesty from Discovery bank and or its employees.
I signed up to Discovery bank and was keen on using the R1000 checkers vouchers for new signups.
I Called on the 15/10/2024 to confirm the requirements.(***)(***) I met the requirements as per the call. Did not receive notification for the voucher so I followed up on 01/11/2024 (***) It was confirmed on that call the information was given incorrectly in the calls I made on the 15/10/2024 but that I had met the requirements and as such would receive the voucher in a month or so’s time. Till this date I have still not had any follow up.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
29 May 2025, 09:51Hi Dirk V,
This is concerning to hear, we do apologize for the inconvenience that you experienced and note we will look into this and see how we may help you.
Kind regards
Tyrone
This is concerning to hear, we do apologize for the inconvenience that you experienced and note we will look into this and see how we may help you.
Kind regards
Tyrone
Discovery Bank's reply29 May 2025, 09:51
Official
Hi Dirk V,
This is concerning to hear, we do apologize for the inconvenience that you experienced and note we will look into this and see how we may help you.
Kind regards
Tyrone
This is concerning to hear, we do apologize for the inconvenience that you experienced and note we will look into this and see how we may help you.
Kind regards
Tyrone
DvdM
Dirk van der Merwe's updateReviewer Update
04 Jun 2025, 13:21Any feedback yet?
DvdM
Dirk van der Merwe's update04 Jun 2025, 13:21
Reviewer Update
Any feedback yet?
Discovery Bank's replyOfficial
05 Jun 2025, 10:32Hi Dirk V,
Thank you for bearing with us, we see that there was a complaints case that was opened and you were advised that you were still within the turn around time for the voucher. We are currently waiting for feedback on that voucher.
Kind regards
Tyrone
Thank you for bearing with us, we see that there was a complaints case that was opened and you were advised that you were still within the turn around time for the voucher. We are currently waiting for feedback on that voucher.
Kind regards
Tyrone
Discovery Bank's reply05 Jun 2025, 10:32
Official
Hi Dirk V,
Thank you for bearing with us, we see that there was a complaints case that was opened and you were advised that you were still within the turn around time for the voucher. We are currently waiting for feedback on that voucher.
Kind regards
Tyrone
Thank you for bearing with us, we see that there was a complaints case that was opened and you were advised that you were still within the turn around time for the voucher. We are currently waiting for feedback on that voucher.
Kind regards
Tyrone
Discovery Bank's replyOfficial
11 Jun 2025, 15:18Hi Dirk V,
Your case has been handed over to an executive relationship manager who will be in contact with you regarding the voucher and your experience.
Kind regards
Tyrone
Your case has been handed over to an executive relationship manager who will be in contact with you regarding the voucher and your experience.
Kind regards
Tyrone
Discovery Bank's reply11 Jun 2025, 15:18
Official
Hi Dirk V,
Your case has been handed over to an executive relationship manager who will be in contact with you regarding the voucher and your experience.
Kind regards
Tyrone
Your case has been handed over to an executive relationship manager who will be in contact with you regarding the voucher and your experience.
Kind regards
Tyrone
DvdM
Dirk van der Merwe's updateReviewer Update
08 Jul 2025, 14:09So is Discovery policy to not take any responsabilty in what there employees tell there clients?
They can make up lies to generate income for the company even if recorded on multple conversations by multiple different employes telling the same lies to a person to generate income?
highly ********* and almost surely illiegal, my ticket has been closed and I must accept being **** to in every interaction. I have had with someone working at your bank?
They can make up lies to generate income for the company even if recorded on multple conversations by multiple different employes telling the same lies to a person to generate income?
highly ********* and almost surely illiegal, my ticket has been closed and I must accept being **** to in every interaction. I have had with someone working at your bank?
DvdM
Dirk van der Merwe's update08 Jul 2025, 14:09
Reviewer Update
So is Discovery policy to not take any responsabilty in what there employees tell there clients?
They can make up lies to generate income for the company even if recorded on multple conversations by multiple different employes telling the same lies to a person to generate income?
highly ********* and almost surely illiegal, my ticket has been closed and I must accept being **** to in every interaction. I have had with someone working at your bank?
They can make up lies to generate income for the company even if recorded on multple conversations by multiple different employes telling the same lies to a person to generate income?
highly ********* and almost surely illiegal, my ticket has been closed and I must accept being **** to in every interaction. I have had with someone working at your bank?
Discovery Bank's replyOfficial
16 Jul 2025, 15:03Hi Dirk V,
Please make sure you contact the executive relationship manager who handled your case to follow up on the case.
Kind regards
Tyrone
Please make sure you contact the executive relationship manager who handled your case to follow up on the case.
Kind regards
Tyrone
Discovery Bank's reply16 Jul 2025, 15:03
Official
Hi Dirk V,
Please make sure you contact the executive relationship manager who handled your case to follow up on the case.
Kind regards
Tyrone
Please make sure you contact the executive relationship manager who handled your case to follow up on the case.
Kind regards
Tyrone
DvdM
Dirk van der Merwe's updateReviewer Update
22 Jul 2025, 12:29Hi Tyrone
Please can you send me all the call recordings betweeen Discovery and Myself.
I do not have access to this and it was confirmed more than once by more than 1 person at discovery that I would be compensated as it was 1: still valid and 2: I recieved the incorrect information from Discovery personal.
Please send me all recordings and the information of persons and reporting managers who assisted me with the incorrect information.
Please can you send me all the call recordings betweeen Discovery and Myself.
I do not have access to this and it was confirmed more than once by more than 1 person at discovery that I would be compensated as it was 1: still valid and 2: I recieved the incorrect information from Discovery personal.
Please send me all recordings and the information of persons and reporting managers who assisted me with the incorrect information.
DvdM
Dirk van der Merwe's update22 Jul 2025, 12:29
Reviewer Update
Hi Tyrone
Please can you send me all the call recordings betweeen Discovery and Myself.
I do not have access to this and it was confirmed more than once by more than 1 person at discovery that I would be compensated as it was 1: still valid and 2: I recieved the incorrect information from Discovery personal.
Please send me all recordings and the information of persons and reporting managers who assisted me with the incorrect information.
Please can you send me all the call recordings betweeen Discovery and Myself.
I do not have access to this and it was confirmed more than once by more than 1 person at discovery that I would be compensated as it was 1: still valid and 2: I recieved the incorrect information from Discovery personal.
Please send me all recordings and the information of persons and reporting managers who assisted me with the incorrect information.
Discovery Bank's replyOfficial
22 Jul 2025, 16:03Hi Dirk V,
We will reach out to our team and see how we can assist you with this request.
Kind regards,
Tyrone
We will reach out to our team and see how we can assist you with this request.
Kind regards,
Tyrone
Discovery Bank's reply22 Jul 2025, 16:03
Official
Hi Dirk V,
We will reach out to our team and see how we can assist you with this request.
Kind regards,
Tyrone
We will reach out to our team and see how we can assist you with this request.
Kind regards,
Tyrone