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Prianca P

1 reviews | Active since Mar 2022

01 Jul 2025, 21:00

Incorrect Charge on Account

I purchased electricity off the app using my credit card account and it double charged me although only one purchase token reflected. I queried with Discovery on more than one occasion and was told it would take up to 90 days to receive the money back and I should wait for them to contact me. It's been 4 months and I have not heard back nor have I received my money back.

0
Replies (4)
Discovery Bank
Discovery Bank's reply02 Jul 2025, 06:49
Official
Hi Prianca,

I sincerely apologise for the experience you had with us.

Please be assured that I am currently investigating the matter further and will provide you with feedback as soon as possible.

Kind regards,
Onthatile
Discovery Bank
Discovery Bank's reply08 Jul 2025, 13:32
Official
Hi Prianca,

Please note that I am still investigating your query and have escalated it to the relevant teams. I will provide you with feedback as soon as possible.

Rest assured, I am treating your case with the urgency and attention it deserves.

I truly appreciate your patience and understanding.

Kind regards,
Onthatile
Discovery Bank
Discovery Bank's reply18 Jul 2025, 07:19
Official
Hi Prianca,

Please note that the relevant teams are still investigating your query, and I am currently awaiting their feedback.

Rest assured, I am treating your case with the urgency and attention it deserves.

I truly appreciate your patience and understanding.

Kind regards,
Onthatile
Discovery Bank
Discovery Bank's reply30 Jul 2025, 10:49
Official
Hi Prianca,

Thank you so much for your patience and understanding.

I'm pleased to inform you that the electricity transaction dispute has been resolved, and the amount has been credited to your account.

Please let me know if you need any further assistance.

Kind regards,
Onthatile