nN
neo N

1 reviews | Active since Aug 2020

31 May 2023, 11:46

incorrect balance on credit profile

i have been working really well with discovery for the past year but its seems things aren't going as planned. I app**** for a discovery credit card to help improve my credit record. this past month they have submitted incorrect balances on my credit profile, i have called countless times but i am told that discovery does not honor the statement balances on their clients statements but instead they report the information at anytime they feel the need to, so basically clients cant maintain a good credit rating. i try keep my balance low before my statement circle closes to avoid having a high credit utilization but that doesn't seem to matter any longer, not with discovery bank. the whole point was to improve my record , now i feel no need to do business with discovery any longer because whats the point?

0
Replies (4)
Discovery Bank
Discovery Bank's reply31 May 2023, 11:56
Official
 Hi Neo Thank you for contacting us.  Please accept this as acknowledgment of your complaint.  We are working on the above and will refer back to you with feedback once we have received feedback regarding your query.  The turnaround time for me to contact you in within two business days. 
 
 Regards
 Pale. 
nN
neo N's update31 May 2023, 12:03
Reviewer Update
Yes please and please note i have already sent both my credit report and my statement to your complains department. should you need any more details feel free to call me
Discovery Bank
Discovery Bank's reply31 May 2023, 12:46
Official
Hi Neo 

Noted. 

Regards, 
Pale
nN
neo N's update02 Jun 2023, 14:42
Reviewer Update
Good day

Im glad i took the call but now we still have a problem , you said my payment date is the 25th, and that isnt true, basically the bank is still at fault , i have just pulled my statement and my payment date is the 26, i made my payment on the 26 like was supposed to but the balance reported is still way higher than my statement balance. Please verify again Palehelo something is seriously wrong with the system, i cant be punished for doing the right thing. il still be expecting a call from you tomorrow, but again my payment date is 26th as per my statement not the 25th.