Inconvenienced by Discovery bank

I can’t link my new device to my @Discovery_SA profile, they are citing that you have my old number on your system. I called in more than a month ago, to have the number changed or my profile deleted. Apparently I failed verification questions 🙄 (more information that you got wrong). It was escalated and I was informed that someone would call me from the ***** team and it didn’t happen.

On the 30th of Jan, I reached out via Twitter and the response was: “ We see that your case is still being worked on by our ***** team due to negative verification. Please allow sufficient time for the team to work on the case, and they will revert to you once your information has been updated.

Good day.”.

To date, nothing has happened.