Inconvenience

On the 1w December 2024 we paid for services from my Discovery bank account to an FNB account. The money was never received on the FNB account. We phoned to try and trace the money without any luck. On the 7th January 2025 we decided to go to the bank and were told the money had cleared and would reflect in 3 business days. To this day, the money has not cleared on the receiving account. On the 18th January we went to the bank and were told it was closed but since we are from Pretoria we can go to Menlyn. When we went to Menlyn, we were told this was a collection site for discovery credit/medical aid cards. On Monday 10th February we went to the bank again and the tracing department could not find where the problem is regarding the deposited funds. We ultimately decided to reverse the funds and were informed the reversal would takr working days. We are on day 8 today and have not received anything yet.