Inconvenience

on the 12 December 2024 we paid for services from Discovery to FNB and the money was never received so we called to try and trace the money but we were moved from one call to another so on the 7th January 2025 we decided to go to the bank and we were told the money has been cleared and will reflect after 3 business days but till this day no money has been received then we went back to the bank on the 18th and we were told its closed but since we from Pretoria next time we can go to Menlyn but surprisingly when we got there we were told this is not a bank but a collections department so now last week Monday 10 january 2025 we went to the bank again and this time the tracing department was involved but they couldn't trace where the money is, so we opted for a reversal and we were told it should be in after 7working days but still nothing came through