*********** Staff Rules!

Please refer to your Case Number ***.

On 2/7/20 I contacted Discovery Bank to report that my Discovery Miles account doesn’t allow me to MONETISE my Miles to my Credit Card Account. I was requested to send a screenshot of the error showing on the Bank App, which was forwarded the same day.

On 7/7/20 on 4 occasions I tried via email to establish whether the matter has been resolved, only to get copied and pasted generated messages from “***”. On 8/7/20 I again called Discovery Bank, which the call ended by me running out of airtime, of which the consultant was made aware of and who said she will return my call. Obviously this did not take place!

Earlier this evening, after trying again to transfer my Miles to my Credit Card Account, which failed, I called Discovery Bank again. To my shock and disgust, I was informed by the consultant that when I called on 2/7/20, according my profile, I requested to close my Card Account with no mention of the actual complaint of the Miles not transferring.

I am lost for words, considering the pathetic and unprofessional manner this case has been handled by obvious total *********** and misplaced banking individuals.

I have further sent screenshots of my phone calls made, which was in excess of over 40 minutes and insist that Discovery Bank refunds me these costs, as I had to go through this painstaking exercise, to resolve your mess!