LP
Luke P
1 reviews | Active since Jan 2016
13 Feb 2023, 16:54
*********** STAFF
I tried opening a full Banking suite and was declined based on affordability. I disputed the decision due to them not taking into account my other income that's shown on my bank statement. The lady I dealt with said she can see the other income coming into the account but just shrugged it off. She was extremely short and unfriendly. I haven't even moved over and I'm happy I'm not banking with them. They throwing business away due to *********** staff.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
13 Feb 2023, 17:20Hi Luke
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologise for the service you received from the agent, Ill conduct a further investigation to ensure this does not happen again in the future.
I'll call you tomorrow to put you through to our relevant team, so that you can dispute the outcome of your credit application.
Regards
Khanyi
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologise for the service you received from the agent, Ill conduct a further investigation to ensure this does not happen again in the future.
I'll call you tomorrow to put you through to our relevant team, so that you can dispute the outcome of your credit application.
Regards
Khanyi
Discovery Bank's reply13 Feb 2023, 17:20
Official
Hi Luke
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologise for the service you received from the agent, Ill conduct a further investigation to ensure this does not happen again in the future.
I'll call you tomorrow to put you through to our relevant team, so that you can dispute the outcome of your credit application.
Regards
Khanyi
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologise for the service you received from the agent, Ill conduct a further investigation to ensure this does not happen again in the future.
I'll call you tomorrow to put you through to our relevant team, so that you can dispute the outcome of your credit application.
Regards
Khanyi