1 reviews | Active since Sept 2014
*********** SERVICE EXCELLENCE
I reported a disputed transaction on 12.9.2020.
I submitted it as a dispute on 24.9.2020. Email address on the form I completed and submitted was 'no longer in use'. Discovery gave me another email address ***.
3.11.2020: I forwarded my dispute form again to service, discoverycardadmin and *****_detection.
24.11.2020 (repeated the latter).
14.12.2020: 'System crashed. Will call you back.' Never did.
24.12.2020: Anerson told me he has opened a new ***** case#***.
26.12.2020: I was told they cannot assist me.
Called again and spoke to Kaylin, who gave me a new email address...
31.12.2020: Linda (supervisor/manager) assured me she would listen to the recordings and revert back to me.
7.1.2021: Lulu advised me that the query had been escallated...
29.1.2021: Sannah returned my call and advised that 'no exception can be made to dispute the transaction with the merchant, as it is beyond 120 days'.
Who is in charge of the staff managing these issues and WHY has this not been handled competently?
It was reported as a DISPUTE on 12.9.2020; submitted as a DISPUTE on 24.9.2020.
WHY was the dispute changed to *****, and WHY DID I GET ABSOLUTELY NOWHERE WITH THIS?
Dispute #*** ***** #***
'Protecting Our Clients.... Passionate about Service Excellence' - Definitely not!!!
Thank you brining this to my attention.
I have investigated this issue however I cannot seem to find any of the emails you have sent on 3.11.2020. For me to help with this matter, I need you to please send all proof of this email as well as the original email you have sent on the 24.9.2020.
Please send this to the email address clientdocuments @ Discovery.bank
Once I have recieved this I will ensure to have this issue escalated and resolved as soon as possible.
Kindly awaiting your response.
Regards
Girshwin
Thank you brining this to my attention.
I have investigated this issue however I cannot seem to find any of the emails you have sent on 3.11.2020. For me to help with this matter, I need you to please send all proof of this email as well as the original email you have sent on the 24.9.2020.
Please send this to the email address clientdocuments @ Discovery.bank
Once I have recieved this I will ensure to have this issue escalated and resolved as soon as possible.
Kindly awaiting your response.
Regards
Girshwin
I called again on Friday 12.2.2021, spoke to Lulu, asked to speak to Girshwin. Not possible. Girshwin will get the message to return your call.
From 5 to 12 Feb 2021, I have had no response regarding this matter. Today is the 7th business day..
I called again on Friday 12.2.2021, spoke to Lulu, asked to speak to Girshwin. Not possible. Girshwin will get the message to return your call.
From 5 to 12 Feb 2021, I have had no response regarding this matter. Today is the 7th business day..
I would firstly like to apologise for the delay and inconvenience in having this issue resolved.
We have taken note that the query in question is in relation to Mr. Du Plooys account.
I have sent an email directly to him to advise on the outcome of the query.
Thank you for your patience in dealing with this matter.
Kind Regards
Girshwin
I would firstly like to apologise for the delay and inconvenience in having this issue resolved.
We have taken note that the query in question is in relation to Mr. Du Plooys account.
I have sent an email directly to him to advise on the outcome of the query.
Thank you for your patience in dealing with this matter.
Kind Regards
Girshwin