*********** Discovery customer service

I have been trying for weeks to get my Discovery Card. I've emailed my Fica documents 5 times and in response I get 3 different emails stating different things. I finally received my Card, but cannot activate it as Discovery needs my Fica documents!!!!???? I emailed it AGAIN and sent it with the courier company who delivered my card. Then 3 days later, after phoning Discovery twice, I receive an email saying 'thank you for you Fica documents', BUT when I phone Discovery 10 minutes later the chap on the phone informs me my proof of address, my lease agreement, shows error so they do not have my complete Fica documents. I have been struggling for a week to get my Card activated. This is the worst confusing service I have ever seen in my life!!