KW
Keith W

1 reviews | Active since Oct 2020

23 Mar 2021, 18:08

*********** Discovery Bank

Discovery Bank charge me every month for a facility that I did not request and do not want because their "system" cannot stop this or change it. They reverse the charges each month if I phone in (cannot contact them by email) and spend a long time jumping through hoops to identify myself to an assistant who cannot assist but elevates the matter to someone who can. Despite my repeated requests they cannot remedy this situation and so it goes on. *********** bank with poor customer service to be avoided.

0
Replies (1)
Discovery Bank
Discovery Bank's reply23 Mar 2021, 18:19
Official
Hi Keith

Thank you for bringing this to my attention. 

Good news Keith, we can now close you Discovery Transactional Account linked to a full banking suite. 

I have requested this account to be closed as soon as possible and any new fees reversed. 

Please keep a look out for a call from our account closure  team to assist you further in this regard. 

Thank you for patience in dealing with this matter. 

Regards 
Girshwin